Pathetic service

Claim for funeral policy sent from 4 august 10 August follow up 11 August 2020 consultant promised to send me a reference nr still awaiting promised reference number. I complained on their internal system they promised a consultant will get back to me today today is over n no call. Imagine no response or urgency over a funeral policy. Made 2 claims against absa got claims paid out with 48 hrs now that is service.