Pathetic service

Terrible service as a private client. I used the app to log a *****ulent transaction and was told they do not log ***** cases. I need to call the ***** department, which I did. It took more than 25 minutes for them to answer and the agent’s network was so poor that I could not hear him. The call got disconnected and he did not have the decency to call me back. I had to call and wait a long time to be assisted and the automated messages mention that you can log a ***** related query on the app. So someone has the wrong information and wasted my time.

Also the agent I was chatting to using the app, took forever to respond.

Then my card gets delivered to the bank even though I requested for it to be delivered to my house. I tried to book a branch visit and that does not work. The name on my card is incorrect. Don’t have features on your app if they do not work. Fnb is such a waste of one’s time and a poor performance app.