PJ
PRANISHA J
1 reviews | Active since Jul 2016
04 Mar 2021, 23:19
Pathetic Service
I contacted FNB insurance on 1st March regarding damaged roof after severe hailstorm. I was promised that an assessor will come out to assess damage. Nobody came out right to this day !!!
I called again on 3rd & 4th March and was told that they cannot get hold of Santam who appoints assessors. That is not my problem because my premiums are paid without fail. Now that I have damage to my property it is difficult for FNB to assist ?? Pathetic service and I will definitely be cancelling my policy after being a loyal client for almost 30 years !!! Yes, 30 years.
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PRANISHA J's updateReviewer Update
05 Mar 2021, 16:45Goodday
To date, I have received no call nor assistance. This is frustrating and absolutely pathetic service. I will be contacting the Insurance Ombudsman !!!
I will be cancelling my insurance and take note that I will put my complaint against FNB Insurance Brokers on social media so everyone can see. I pay my premiums without fail and being a pensioner this is really difficult financially, yet I sacrifice to ensure insurance is paid up to date.
To date, I have received no call nor assistance. This is frustrating and absolutely pathetic service. I will be contacting the Insurance Ombudsman !!!
I will be cancelling my insurance and take note that I will put my complaint against FNB Insurance Brokers on social media so everyone can see. I pay my premiums without fail and being a pensioner this is really difficult financially, yet I sacrifice to ensure insurance is paid up to date.
PJ
PRANISHA J's update05 Mar 2021, 16:45
Reviewer Update
Goodday
To date, I have received no call nor assistance. This is frustrating and absolutely pathetic service. I will be contacting the Insurance Ombudsman !!!
I will be cancelling my insurance and take note that I will put my complaint against FNB Insurance Brokers on social media so everyone can see. I pay my premiums without fail and being a pensioner this is really difficult financially, yet I sacrifice to ensure insurance is paid up to date.
To date, I have received no call nor assistance. This is frustrating and absolutely pathetic service. I will be contacting the Insurance Ombudsman !!!
I will be cancelling my insurance and take note that I will put my complaint against FNB Insurance Brokers on social media so everyone can see. I pay my premiums without fail and being a pensioner this is really difficult financially, yet I sacrifice to ensure insurance is paid up to date.