Pathetic Service!!!

I have opened a case (***) with you and Capitec after a traumatic experience and this was on 15 August 2022. We are now in November whereby I have not received feedback from your investigator (Bongani Ndembe *sp*. I have called numerous times holding on forever and to no avail. All I wish to find out is if you guys were able to still retrieve my funds or it is gone as I would like my money back. The call centre keeps referring me to the investigator who is unreachable.

Furthermore I laid a complaint (***) after visiting your branches, speaking to countless agents telehonically who all say they will revert back to which it does not happen. I settled an account with you in 2020 and to date this account is yet to be properly closed by your bank. Each department keeps sending me to another and another with no one actually being accountable. I am fed up with you guys passing the buck.

The next stop after hellopeter will be the banking ombudsman should this not be dealt with.

The service one receives from FNB is pathetic to say the least.