Pathetic Service

i received an sms yesterday stating the following: FNB:) Scheduled payment failed (Ref.Funds Not Available). R200.00 from Aspire a/c..402521 To On35791sa1sac3d9506b.Avail R0. 1Sep 17:14. How can this be if all my products with FNB was cancelled ????????????? Please advise or i will have to refer matter tg Ombudsman.