Pathetic Service

24 July I got paid and when I went to the garage to put petro in my card declined. I tried several times with no success and after that I called the bank to enquire. I was informed that my account was blocked as someone tried to use it. I did not lose my card it is still with me. I went to the branch on 25 July , the counsultant informed me that everything was in order it was just a network issue. I left. I tried again to use my card on the same day and it declined again.

On Monday the 27 July all my debit orders were unpaid. I went back to the bank to request that they assist me and once gain the same story. I spent 4 hours and left the branch with no help. I kept on going back and forth and eventually I was informed that they have requested a new card for me but I am still not eble to use my account. In the process R3500 was debited from an uknown source. I went back to the branch agian and this time I was told they will investigate although is no guarantee that i will get my money back.

Today is the 4th August, I still have not received my card. I had no feedback from the bank at all. I have unpaid debit orders and this is very frustrating. I am accumulating debt. To say the service was pathetic is an understatement. I am so livid and frustrated. I want my money back. Almost 2 weeks now and FNB has not assisted. The only thing I am receiving is sorry and unfortunately sorry does not pay my bills. I want my money and i will close my account and move to a different bank.