Pathetic service by fnb home loans

Good day I have been a client with fnb for a very long time and today i am disgustered with the tyoe of custmer service that i got. I have been on the phone since this morning taken from pillar to post and the agents are deopping calls i sopke to Aviwe who gave bad service when i asked for her name she dropped the phone in my ear. I spoke to Lerato in collection who promised me that i will be called back its been over 24 hours ref she gave was *** .... also spoke to Tumi Makopo debit order reversals ... ok here is to what happened fnb called me and we made arrangements on the 22/01/2021 for my bound repayment the consultant gave me a figure of about R4200 or to my suprise i was double debited incorrectly and now i have to spend my time on the phone with rude agents and been taken from pillar ti post when asking for a teamleader the call gets taken back to the queue can this be sorted out today please i need my money back in my account ....