PATHETIC SERVICE BY FNB ***** AGENT HENRY VAN DER MERWE-RUDE

I am a Premier Banker with FNB with years now. My business account is with FNB as well. I have app**** for a Fleet card machine with FNB, they have sent me an incorrect machine. After several emails to them they finally managed to correct the machine. After my first transaction on this machine I have been harassed by a ***** agent from FNB ,Henry van de Merwe. He shows up at my 2 years long SOLD Property from where he decides to call me. With no sort of identification or verification from FNB, this rude agent advises that he is investigating for what seems to likely be a ********** transaction as FNB cannot pick up my business account, which is active with FNB since 2016. Now it is understandable that FNB has their procedures in place but as a customer Mr van de Merwe has no business ethics and he clearly does not know how to address customers. I felt that I was been HARASSED by this man as his approach was very Rude and unprofessional. I have made several calls to FNB and cannot get through as they keep transferring me to different departments, which is not surprising due to the pathetic service levels. I trust that FNB will now take me seriously as a customer.