1 reviews | Active since Aug 2019
Pathetic service, blocking accounts when lump sum payments has been made and unauthorized debits
what absolutely pathetic servoce and being a premier banker we would expect a better service. I was called to offer a upgrade tro my credit card in June. to date i have still not received it. secondly i am being debited exuberant amount for monthly installment on an unauthorized debit order date. I make additional lump sum payments into my credit card and i get a message to say that the credit card has been blocked because there is an installment due of R369 when a payment of R1977 has been made???? Payment service fees. sorry i am going to be changing my bank, for the amount of money you pay for monthly service fees, i rather go to capitec bank and pay a letter service fees and get better service. I call the call centre, you on the line for how long with no one getting back to you, being transferred from one person to the next. send messages on the team of bankers on the app, you have to wait hours for a response after you send them a message and then to top it off, when you are not on the app any longer(this is hours later) and they respond, the system closes your query, then you have to start the entire chat with someone else again. Never ever thought i would be this disappointed in FNB
I have only received one missed call on the number I have provided on the website on Saturday and At that time I was with a client.
No voicemail message was left indicating that it was you who had called. No sms communication to say that you had tried to contact me.
To date, No further attempts was made to contact me. I have not even received communication from the credit card division as stated and neither have I received any real feedback in terms of the premier chat.
I will be withdrawing all my funds out of the account and changing my bank. For the fees I pay and the service I’m receiving, I can rather pay less and not mind the queues at another bank.
Sent from my iPhone
Good Day Mrs Arendse
Thank you for your recent communication with FNB. I acknowledge receipt of your complaint.
I have tried contacting you on ***/*** to no avail.
Please accept our sincere apology for the service experienced when dealing with our Bankers on the secure chat function. Our team is currently experiencing system issues that our systems team are working hard on resolving.
With reference to your credit card issue , the matter has been escalated to the credit card division in order to assist .
I have only received one missed call on the number I have provided on the website on Saturday and At that time I was with a client.
No voicemail message was left indicating that it was you who had called. No sms communication to say that you had tried to contact me.
To date, No further attempts was made to contact me. I have not even received communication from the credit card division as stated and neither have I received any real feedback in terms of the premier chat.
I will be withdrawing all my funds out of the account and changing my bank. For the fees I pay and the service I’m receiving, I can rather pay less and not mind the queues at another bank.
Sent from my iPhone
Good Day Mrs Arendse
Thank you for your recent communication with FNB. I acknowledge receipt of your complaint.
I have tried contacting you on ***/*** to no avail.
Please accept our sincere apology for the service experienced when dealing with our Bankers on the secure chat function. Our team is currently experiencing system issues that our systems team are working hard on resolving.
With reference to your credit card issue , the matter has been escalated to the credit card division in order to assist .