1 reviews | Active since Feb 2012
Pathetic service best thing to do is to just close the account
I bought R60.00 airtime on the 20/11/2017 via my cellphone banking, however, I have not received that airtime. Several calls I have made to MTN 173 and I was advised that they didnt receive that purchase from FNB. I had to buy another airtime on the 21.11.2017. I did log a dispute with FNB with reference 422736 but still I havent received my money back/airtime voucher AND nobody knows where my R60.00 went to. Your competitors have better service than this
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)