Pathetic Service

Poor terrible experience, I have a new phone and for some reason, am not recieving the OTP to be able to log into the app and reconnect ont he new phone. I go to the branch they say they offline, i must try again the next day. The next day i try and still no OTP. I call my Private Banker to see if she can connect me to someone who can help, she brushes me off with the number for inline banking. I call onlie banking 3 times in a row!! Each time I am holding for anything between 10-15mins only to get disconnected then I must call back!! It was worse than calling a Goverment institute. That time I am paying for a provate banker , having been banking with FNB for more than 16 years!!! Eventually , i speak to someone at online banking who tells me the issue is with Vodacom. Call Vodacom, there is no issue. FNB is just terrible, their service is pathetic. My private banker, just has a title!!