PATHETIC SERVICE

SERVICE IS PATHETIC! My husband (private client) and has a "so called" private banker, ordered a credit card for me +- a month ago (02or05/08/19), with my new surname (was in my ****en surname) which I still have not received. 2 cards where delivered (NOT SURE WHY - as we only ordered one),my credit card still in my ****en name-no change has been made, and I also received a petrol card? (Which was NOT ordered?). A week and a half later, someone phoned him to correct the mistake, which is to date still not corrected, as I do not have my credit card yet? Yesterday he tried again, ordering the card, (4th person he is dealing with). Now they've phoned me to request a new card “online via app”- I DON'T BANK WITH FNB, how can I give permission or request a new card? Can anyone phone in to order a new card? This poor service and communication from FNB is shocking. One would think that a private client won’t have any hassles doing any banking, AS ONE PAY FOR THE SERVICE. Another thing, he opened a business account online as well, 2 months ago(07/07/2019), submitted all documents online & emailed again upon request, which is still in the air? I am really annoyed with FNB at this moment. I did at one point consider switching to FNB, but with this service I will not be switching. I am complaining, as my husband don’t have the time to do so. I will post this on social media as well, because i'm sure this will also take another month to (not) be resolved. FNB: "How can we (NOT) help you?"