Pathetic service

I have been a client of fnb for so long i cannot remember the years. Recently the service has just be pathetic l. I have tried to change my password for my fnb app/online banking and now i am forced to go find an atm or branch to activate my account. This is so unnecessary where i am verifying my details etc and i need info urgently off my app. I am no where close to an atm or branch anfthe lady Lebo i spoke to was just blunt n rude and said she can escalate it but she cant do anything else and could take up to 24 hours. How is thos helpful to your clients