pathetic service

My wife requested her monthly account fee billing cycle to be changed from the 15th to the 1st of every month last year already. In the meantime, we lost track of the request and noticed that it stall hasn't been acted on. So we request it again today, only to be informed that the change was actioned before today's request and will take effect 1 April. Wow, more than 3 months to action a request as simple as this !?!?!? Also, why was she not informed when the previous request was lodged ? They can also not check when the request was actioned - WHAT !?!?!? CHANGES ON BANKING ACCOUNTS NOT BEING TRACKED !?!?!?!? SCARY STUFF !!! Also refused to give a reference number for the SECURE CHAT session