Pathetic service.

Good day..I am extremely disappointed with First National Bank (FNB) following a **** incident on my account and the way it has been handled. On or around 05/11/2025 unauthorised/*****ulent transactions were processed on my FNB account, resulting in a financial loss. I did not authorise these transactions and reported the matter to FNB immediately. Despite this, the response and assistance I have received have been slow, unclear, and completely unsatisfactory. As a customer, I trust FNB to have adequate security measures in place to protect my funds and to act swiftly when ***** is reported. In this case, those expectations were not met. I have not received a proper explanation of how the **** occurred, why the transactions were allowed to go through, or what concrete steps are being taken to resolve the matter. What makes this even more frustrating is the lack of accountability and urgency shown. I have had to follow up repeatedly, with little to no meaningful feedback, while being left out of pocket and under significant stress. I am requesting: A full and transparent investigation A clear written explanation of how this incident occurred Accountability for the failure to prevent or stop the *****ulent transactions Reversal or reimbur*****t of the lost funds where applicable If this matter is not resolved promptly and fairly, I will have no choice but to escalate it to the Banking Ombudsman of South Africa and explore further legal or regulatory options.