PATHETIC SERVICE

I have been on the line with FNB credit card division for 67minutes. FNB are responsible for the automated debit order on the account. They cannot give me a reason for why the debit order has gone off every other month except for this month and decide to block my account, without any prior notice, and this after confirming that there is a zero balance due on my account. The level of inefficiency and lack of information for an institution who are supposed to have representatives able to provide information on hand, is mind blowing. Then being told by representatives that they dont know why the debit order didnt go off but insist that i pay an amount that isnt due, because there isnt an outstanding balance is next level bizarre and dare i even say, stupid! FNB you are pathetic in managing all of your clients and what am i paying private wealth rates for, when i receive below mediocre service from you