Pathetic Service

I was under the impression that being a Private Client you get added benefits such as a private banker to assist you and be your main contact point to do anything with the bank. It is in fact the opposite i can never get a hold of the banker via email nor phone call. The app chat (my service suite) constantly says the chat has been disconnected without me even being able to connect to anyone calling the contact center just to hear "your private banker can assist you with this issue" has left a rather bad taste in my mouth. The app also constantly has issues on mine and my wife's phone when i try buy airtime or anything else.

I have tried to make 4 different changes in my account with all of these new investments and opening savings accounts or retirement annuities. The lack of service or assistance has changed my mind to start closing accounts, dis investing and moving my business elsewhere, but i can not even accomplish this at the moment as no one will assist me! I will admit that in the past your services offered put you leagues ahead of other banks but i feel your competitors have caught up with great features, services and even lower interest rates. Please can you get someone to assist me and close off this chapter.