PATHETIC SERVICE

I had a debit order dispute so yesterday I used the chat services on the app to try & get it resolved. I was chatting to Busisiwe, Zandile & Lebogang in which case I had 3 different stories from them & was advised to try today to get it resolved. So today I chatted to Gift in which case I was too early to be assisted & was told to chat after 08:00. I was then helped by Joy & Patricia who also could not help me & was told by Patricia that I should call *** because " we, unfortunately, don't have access to reverse any debit orders & do not reverse debit orders on chat platforms at all". I DID GET ASSISTED BEFORE & THE DEBIT ORDER WAS REVERSED VIA THE CHAT. WHY MUST I CALL TO BE ASSISTED? THE CHAT SERVICE IS USELESS BECAUSE IT'S MORE COPY & PASTE REPLIES SO THEY DON'T NEED TO ASSIST.