Pathetic Service

I am so ****ed at this moment and im going to the ombudsman if this is not investigated. I called FNB 3 times and i keep getting transferred. Agents are cutting our calls and managers are not reviewing these . What sort of QA do you do? All i want is some assistance. The agents do not even acknowledge your query - one agent was called Palesa. Calls keep getting cut and my airtime is being wasted. Costs are rising and fnb agents is wasting my money. WHile typing this out, i get through to one agent and for the 6th time and i go back to switch board.