Pathetic service

No response via email, no response via call. Went into a branch last week to close my account and the lady said she would need to investigate and call me back. Still nothing. Lodged a complaint on the care email address, no response. Secure chat on the app is useless because they tell you is how to contact other departments but they can't help you. I have been with fnb for so long and definitely didn't want to have to leave ONLY because of ebucks. But now,please contact me and close my account as well.