Pathetic service at Private client: Phumulani Mthethwa

My useless banker Phumulani Mthethwa, I have asked for my account..62... 431 to be closed and it looks like I am being asked to pay money, I asked which money because I have not received the service I requested. To this day my account is still opening and I am not sure as to when will they cancel it, the useless banker Does not respond to my email, numerous call and. O one is willing to assist me. It cannot be that we pay almost 600 and we are seen as we are been done favours for one to get a great service. Myn is simple, close my account ending with 431, thats its