Pathetic Service at my Branch

Good day <br> On the 23rd of November 2015 I went with my house worker to the FNB Branch in Hartbee****rt to re-open her bank account. The service we received there was so pathetic that I requested to speak to the Branch Manager (which was not there) but I spoke to a lady who stood in for the Manager on that day. She actually listened to me and assisted. I truly believed that all was sorted as my house worker was issued with a card and pin and the person working with this confirmed all was sorted.<br> I transferred her salary and upon quering why it is not showing in her account she received the following sms today<br> \Dear customer kindly visit your nearest fnb branch with your 3 months prove of residents and identity doc. to activate your account"<br> This was exactly WHY we were there for the 1st time and we received confirmation THAT ALL WAS IN ORDER AND DONE - WE SPENDED 2 HOURS IN THE BRANCH TO GET ALL SORTED!!!!!<br> What kind of Service does FNB Branches provide? How can I trust that they actually do what they confirmed they did????<br> I really DO NOT HAVE 2 HOURS to spend in the branch again due to the fact that an *********** BANK EMPLOYEE didn't do their job!!!"""