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monaquick M

1 reviews | Active since Oct 2016

05 Dec 2017, 11:19

Pathetic service at FNB Springs Mall

FNB SPRINGS MALL USE TO BE FNB SELCOURT THIS LARGE BRANCH ONLY HAVE 2 TELLERS TAKING IN BULK CASH AS WELL. I HAVE BEEN COMING TO THE BRANCH SEVERAL TIMES THEN THERE IS ONLY 1 TELLER ONLY 1!!!!! I DO NOT BANK SMALL AMOUNTS AND DEFINITELY DO NOT DESERVE THIS BAD SERVICE I SUGGEST FNB MAKES A PLAN ASAP!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 11:29
Official

Hello Mona-van-vuuren,

We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)