PATHETIC SERVICE AT FNB PHOENIX PLAZA

Today the 27 February 2020,been to FNB at the Phoenix Plaza as i needed to activate my new card,before proceeding into the bank i went for a bank statement at the atm,not surprising me as this is the norm on a month end that the atm's do not function.I then proceeded into the bank to get my Business card activated,was given ticket no.168,whilst awaiting to be attended to by one of only three consultants being a month end i sat observing the efficiency of the consultants,the one that caught my eye was the lady at teller no.9 busy chit chatting to the client,playing with her cell phone,showing the client pics on her phone and only when she noticed me looking at her then she proceeds to work,after sitting and waiting for about 45 minutes and still not attended to i decided to leave.Poor service from FNB just to get a card activated..........Upset about the service regarding business clients i decided to contact the branch manager via telephone and again to my surprise the phone just rings,no one cares to answer and after 22 tries i gave up. FNB - HOW CAN WE HELP YOU - WHAT A JOKE!!!!