1 reviews | Active since Jun 2018
Pathetic Service at FNB Menlyn Mall
Pathetic.
I am moving abroad and require a Bank Reference Letter to open an account. FNB Menlyn cannot do anything to help me with this simply because “it is not something FNB usually does”.
Then I asked for my previous three months’ statements only to be told “we don’t know how to do it other than at the ATM”.
Absolutely pathetic. I would like FNB to get on this or I will be forced to close all my accounts and move my SA accounts to a bank that will be able to assist.
Thank you
Good day Marnus Ehlers,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Marnus Ehlers,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)