Pathetic service at FNB Housing Finance!

Bad, bad service at FNB. Second awful encounter with the bank in a space of 3 weeks! The latest being them breaching the debit date which I had signed for, to them debiting on the 11th of December! Why the hell do that, when I did say I would not be paid by then. You cannot paint the entire workforce with the same brush....we all don't get paid on the 11th. What is even worse is that I had just paid my bond 2 weeks on the 25th, and 2 weeks later clever FNB decides to strike again! From then it was downhill, being sent from pillar to post. From home loans, to premier suite customer care to collections to housing finance......and no one could assist on the 11th! <br> If it was easy to ********ly debit my account, surely it should be easy to reverse the debit! <br> I was beyond inconvenienced as I had plans to use those funds that were debited. Sat, i called FNB again and after speaking to consultants from 8:30am (Ref no 832011) and i was put through to housing finance I was told its after 9am- they cannot refund me! Fast forward to Monday, STILL no one could assist. What pathetic service! Sies. <br> I see the refund has come through today. Since being inconvenienced Friday.