Pathetic Service at FNB Brakpan

This is a review of the FNB branch in Brakpan. I will never go there again! Long story short I was at the bank for about 2 and a half hours or more. I needed to reactivate my online profile using my fingerprints since I recently reported a case of ***** on my account. I did explain this to the lady helping customers with online banking related issues. She asked me to wait for one of the other consultants they will help. She then helped everyone present who needed online banking help then went to the back and was not seen again. Another consultant eventually approached me , I explained what I needed to do and she asked me to wait for the very lady who didnt help me the first time around. Now highly annoyed I waited while several people who arrived after me where being assisted and left before me. A gentleman also waiting for assistance with online banking and arrived long after me voiced his complaint at our long waiting time which was now about an hour since he arrived. It would have been understandable if other customers with online banking issues where being helped during this time but instead we was just left to wait for that specific consultant while everyone else around us was being assisted with other issues and no one was helping at the PC . He was met with very hostile responses from a consultant, after he asked for the manager we finally got assistance (bear in mind none of the two consultants that came forward to help announced themselves as the manager) he got assisted first regardless of the fact that I arrived atleast 30 mins before him. While explaining what I needed the very same assistant who asked me to wait for the online banking assistant tells them assistant now helping me that I must sort it out with the call center not them at which point I wanted to explode but I calmly said they are the ones that asked me to come in and VERIFY MY FINGERPRINTS SOMETHING THAT CANT BE DONE VIA A PHONE CALL! It honestly seems like most people at this branch don't even want to do their job! A consultant actually told a customer that he could have used the computer himself if its free when he walks in he can head over and do things himself to which he responded he didn't know that it doesnt work like that at other branches, she then says shes telling him this for future reference. If thats the case why not put up a sign? Are we mind readers ?? She was very rude to him and very loud with explaining what help he needed to another consultantant the tone she used came across as rude and irritated as if she was annoyed at having to actually do her job and assist a customer. I will honestly never be visiting this branch again pathetic service all round with the excuse that they are understaffed yet they stand around talking while only 2 consultants are actually working and only come to help when someone complains. During all of this I had a 2 and a half year old with me who was becoming increasingly impatient and voicing this impatience rather loudly for such a small space it impossible for us to not have been noticed.