ZN
Zingisa N

1 reviews | Active since Aug 2016

01 Sept 2016, 15:29

Pathetic service at FNB

<p>This is the most shocking service I have ever received from FNB in my life, iv always been with FNB and always promoted the bank to people who are struggling with their banks, I spent literally a whole hour in the bank trying to fix my online banking with the consultants and because of the slow server nothing could be done, I needed to go online to check the name of the company that's been debiting my account without my authority and I couldn't do that, what if they are taking more of my money?I blocked this company the 1st time but now it's happened again, I never knew FNB could allow such ***** and then give you pathetic service when you go inside the bank to sort it out, now I have to go back to the office without even going to get food for lunch, I'm very very disappointed in this kind of service, this is the service I would expect from NEDBANK but FNB decided to adapt that now</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Sept 2016, 16:36
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 918150.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)