Pathetic Service as usual from FNB

I am an FNB premier client for quite some time now. Initially when I had joined FNB, i had a terrible experience with them but I had given them the benefit of the doubt as they managed to sort the issue out eventually! FNB promises their premier clients that they have access to bankers 24/7, yet you must wait hours for those so called bankers to get back to you. When they do finally respond to you, they cannot help you whatsoever! In times of COVID, we are all trying to limit the contact that we have with people and having to go into a branch! I have been trying to apply for the FNB premier fusion account for over a month now, on the app, it continuously gives me an error and a number to call. when i spoke to the banker online, she told me that she has logged a call and someone will get back to me. It has been over 2 weeks and nobody has contacted me as yet! The most pathetic service with such heavy bank charges and pretty much nothing to offer! I dont recommend anyone to switch banks and join FNB.