Pathetic service AS USUAL

1. I put in a claim through my credit life insurance at FNB on the 21st of April 2020 . I submitted a letter from my employer that clearly states I will not be working for the duration of the lockdown and my employer will be applying for UIF and TERS on my behalf.I received an email on the 22nd of April 2020 requesting that I submit a UI19 form and I rep**** via email with the letter from my employer and reitarated in my email that I cannot submit that form because I am not applying for UIF myself. I recieved another email on the 23rd again requesting that I send a UI19 form I called the credit life insurance and advised the agents of my issues. I was told that on their system it shows that all relevent documents have been submitted and my claim is sitting with an assessor and I should have feedback within 5-7 business days . I called in on the 30th to follow up and I was told it is sitting with an assessor there are notes on the system regarding my concerns with the numerous request for a UI19 form that I was constantly being requested to submit. On the afternoon of the 30th i was this time asked to submit a letter of termination by my employer and a UI19form. Do your teams actually read the documents we submit? I mean a whole week later I am still stuck at one place?

I did not want to accept this riduclous covid 19 claim when i pay for insurance monthly to have my installments covered in such instances but wow you guys have been a genuine pain in my ass.
The little money I got from my UIF has been debited to cover my installments. Again how does FNB suspend the debit order reversal function without notifying its clients?

I was told that If i want i reversal id have to call the service provider and request a refund????I called the personal loans divisions and they basically told me they wont refund me. I felt pressed to accept that stupid covid 19 loan and even then I cannot get through to your call centres to get a refund since i have a loan to cover my installments.

To be honest to get ANY SERVICE OUT OF FNB i have to fight like this and After a good 16 years with you I am ready to let go and change banks as soon as all of this is over.

YOUR SLOGAN SHOULD BE HOW CAN WE MAKE YOU MISERABLE