Pathetic service as usual -

Besides my recent poor personal banking experience with FNB I have received even worse service on our business profile. We have app**** for a change of signatories as I have been appointed as Treasurer of a Home Owners Association. The previous Director (De Jager) sent an email and made numerous phone calls since December 2021 experiencing a lot of frustration. Eventually a lady by the name of Jackie requested documents from him to initiate the process. He had to constantly follow up and eventually was told on 17 February that all details have been updated with new Directors and I must call them as the new 'administrator' and have him removed. When I called they said nothing has been updated and the old Directors are still listed on the profile, that was 24 February. Subsequently they requested all the docs again to finally made the changes and I emailed selecting the option we choose to have which was Sole General Administrator, this was on 31 January. On 7 March we received a mandate to be signed which was for a Sole Administrator which was incorrect. I responded asking for it to be amended as that was not the option we requested, now we wait again. I asked her to call me as this is now becoming excruciatingly painful and frustrating and I am yet to receive and email or a phone call from her. I called a gentleman this morning who was going to send her an urgent email to contact me and I am still waiting. How long does it take to make such a simple change? I haven't had access to our banking profile since January and unable to reconcile accounts, pay creditors or do our financial statements. It's truly pathetic and if this is not resolved asap then we will move our business to another bank.