Pathetic service as always

I have lost my Gold Cheque card, went to the branch to cancel it & order a new one. For some weird unacceptable reasons I was given a temporary card that expires after 30 days. Complained on Fb & got a call from the floor manager (Masoja) to come get a card & ask for him at Lakeside Mall. Went there & asked to see Masoja from a staff member (Roger) who was walking on the floor whom asked me to take a seat & that Masoja is busy assisting a client. This guy didn't bother to ask any reasons for asking to see him. None the less, I waited hoping someone will come & assist but nah. 45min later I asked the security guy where Roger & that's where I was shocked to see him seated in his cubicle busy helping a client. I went & stood in front of him hoping he'll recall that he left me waiting but he couldn't be bothered. <br> I decided to leave, but on my way out there was this staff member helping out clients at the ATM, Masoja. Good shot, just the guy I'm looking for. I waited about 5 - 8min for him & as soon as he was done, he rushed off. I called him by name hoping he'll give me a chance to talk but nah he just ran off and couldn't be bothered why i was calling him. I still don't have a card..