Pathetic Service, Arrogant Customer Service Agents - Overall FNB Experience

<p>Today, I have received an email from FNB advising me that my ***** claim has been declined due to: my own fault, the pin was probably visible for whoever around me to see it and I called too late to cancel my card!</p> <p>The most pathetic customer service I have ever experienced.</p> <p>Firstly, I went to withdraw cash from the FNB ATM which is situated at a Caltex Garage, and furthermore, my boyfriend was standing alongside me which means that clearly no1 would be able to view the pin cos he is at least 1.7m tall if not taller!</p> <p>Secondly, upon inserting my card and pin, the system froze and I had to stop and remove the card, I inserted it once more and the card was swallowed.</p> <p>I walked over to the car, and no one used the ATM after me, and I had received a text message saying money has been withdrawn from the account. The car was parked opposite the ATM and there would be no way possible that someone could have taken the money from that very bank!</p> <p>BUT NO, FNB claims that my card was NOT swallowed, and it was my negligence.</p> <p>Excuse me??</p> <p>I urge people to realize how pathetic FNB is, and move over to a bank that has your best interests at heart and would take responsibility for their service provided at ATMS, until the day that I manufacture such pathetic ATMs will I be held liable for this BS!</p>