Pathetic service and utter incompetance

My daughter has a fixed deposit account with FNB, her accounts are linked to my banking profile as she is out of the country. I personally went into Ballito branch on her behalf and gave notice on her fixed deposit. Yesterday she received an SMS saying money has been reinvested! I am trying to sort it out now. I phoned FNB Ballito ********** this morning and after listening to all the recorded messages and punching in my ID number got thru to someone who was going to transfer me and then cut me off. Second time, same thing, call went dead. Third time, same story except I punched in my ID number 4 times and was transferred from one to another. Eventually almost an hour later, spoke to someone who said I'd have to pay a fee to release the money that I'd sat in the branch for 2 hours to give notice on. FNB is the most useless *********** bank I have ever dealt with, the problem is this is not an isolated incident, this is the norm with FNB. Can someone at FNB get someone capable to attend to this!