Pathetic service and utter disgust

On the 25th April 2023 I woke up to find that my bank account had been hacked and an amount of R9900 was ****** out of my account. I immediately contacted FNB to report a ***** Case and received a case number, cancelled my card and also blocked my online banking. Explained everything to the consultant that my Samsung phone is in for repairs and i'm using my phone. There is an Iphone reflecting on my online profile which I do no own and the fact that whomever managed to hack my account also managed to bypass my 2 step verification process to get this right. I was told they will look into it and give me feedback. Then the beginning of May i was contacted to find out exactly what happened and the amounts that were taken, I provided all the information and even explained that I can't understand how they managed to bypass my 2 step verification process. I was then advised that I will be contacted within 24hrs. 2 weeks had passed and nothing heard from FNB. I then lodged a complaint on their platform as i've been unable to get any information regarding the case. I received a call last week Thursday telling me that my case was finalised and declined based on the fact that the payment was authorised via my 2 step verification process. which makes this a legitimate payment. Now how the hell is this legitimate if the actual bank account owner stipulated that someone has hacked the account and that no payment was authorised. The agent then advised that they will have this matter escalated to management for a goodwill gesture. I have banked with FNB for nearly 20 years and I'm utterly disgusted by the service received. I called them yesterday as no further feedback had been received, i called this morning again and still no one can tell me anything. FNB why would one of your clients open a ***** case if they authorised a payment. I have nor ever will i ever buy or use an Iphone. I've always used either Samsung or Sony and also why would I falsify a ***** case too. This is pathetic and I'm wanting my money back please. I have a family to see too and that money that was ****** out of my account was that for my kids school fees and groceries.