Pathetic service and unresolved query logged for umpteenth time.

I logged a request 2 weeks ago bit its not resolved. Pathetic service from *********** staff. Its like the credit managers don't know what they are doing. Just update my credit report correctly and stop asking me for unnecessary information. U can see on your system that my accounts are paid up and closed so what's the issue. Open your eyes and sort out my issue. I'm so fed up asking the same thing over and over again. Just get it right. Can someone with a brain please assist. The staff on the secure chat are just as useless. I am so ready to move to another bank with better service and who care about and value their customers.