Pathetic service and turn around time

FNB such a renowned bank with absolutely pathetic service! Their bankers are useless when it comes to assisting their clients. We have a business account with FNB and the account has been put on hold. Nobody seems to know exactly what is going on and as for the banker she’s just as hopeless because she has no urge to assist or is not helpful at all. Everytime we call we get put on hold and then cut off. It’s happened over 20 times since Monday afternoon!! I am so fed up because this is absolutely pathetic from FNB. I’m so frustrated right now and I feel as a customer it’s worthless being with this bank!!! It’s absolutely frustrating!!! The account is on hold! There’s no money, my business is at a standstill and nobody seems to give a damn! I don’t have any funds currently of which we have been explaining to the banker and the call centre staff but everytime it’s been escalated for urgent response but clearly nothing seems urgent enough! I’m waiting for a call from Daphne in the credit analyst since yesterday morning. Still nothing. They say within 24 hours we will have an answer and now it’s more than 48 hours!