tT
thatomogotsi T

1 reviews | Active since Jul 2016

06 Jul 2016, 13:35

Pathetic service and still awaiting feedback

<p>my account was credited with my salary in which a debit order was done however i was not made aware of the payment and my balance. i then withdrew money for which i recieved an sms of my balance. four days later i recived an sms saying that they (fnb) have credited the Atm that i withdrew from that left my account now in errors. they send me sms telling me that i have an over draught.</p> <p>why was the atm withdrawal processed if i did not have sufficient funds not i am supposed to deposit because their system is back dated. wow i must say this was pathetic service recieved from the worlds best bank. </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2016, 08:23
Official

Good day,

We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: 087 ********** (option one)