Pathetic Service and no follow up.

Item: FNB (First National Bank)
Rating: 1
Author: sumaya.adams sumaya.adams

I have been into 3 branches to close my FNB premium account. To date it has not been cancelled. I contacted the advisors and im told if there is a balance on the account you cannot close. How stupid is that! Reverse the damn monthly fees and close the account. After this im going to the ombudsman this is pathetic fnb

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Jul 2018, 09:43

Good Day Sumaya Adams ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply26 Jul 2018, 09:43

Official

Good Day Sumaya Adams ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

sumaya.adams sumaya.adams's updateReviewer Update

26 Jul 2018, 12:07

I have contacted premier on numerous occasions.The account was supposed to be cancelled in April already and ive paid service fees on an account i dont use.I need this sorted and closed and any refunds paid over to my Gold account

sumaya.adams sumaya.adams's update26 Jul 2018, 12:07

Reviewer Update