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Dyaksha S

1 reviews | Active since Jul 2015

30 Jan 2018, 19:35

Pathetic Service and no feedback from Personal Loans Department

I requested to change my debit order bank details for my Personal Loan in December and my phone was ****** and I lost the email address foir the agent helping me Giovanni Petersen. I emailed my bank statement showing my salary deposit a few days ago and got no feedback. Please contact me to assist urgently. It terrible service and wasting my time. I also asked for assistance with a prepaid voucher query but was not assisted effectively. It seems like a Telkom prepaid **** FNB runs to rob the customers. I emailed the ********** but that is of no use coz no one responds or assists.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2018, 09:34
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

DS
Dyaksha S's update31 Jan 2018, 19:08
Reviewer Update
Its no use apologising. Just sort it out. Phone me after 4 I am not able to take calls during working hours. What about my prepaid query. I got no feedback. Credit the account or refund my money. I'm tired of emailing ********** because its clear no one cares to read or respond to the email. Your personal loans call centre is forever busy and have to wait for over 15 minutes and hear that urll are experiencing high call volumes.
FNB (First National Bank)
FNB (First National Bank)'s reply01 Feb 2018, 11:25
Official

Good day Singh2013,

Thank you for your posting.

Your comments has been escalated to FNB Loans Department as well as FNB Service Provider Team who will be in contact with you.

Regards,

Hello Peter Complaints Team

*** (option one)

DS
Dyaksha S's update04 Feb 2018, 08:11
Reviewer Update
Can someone get back to me on my request urgently. All I get is the query has been escalated. Escalated to who???? No one contacts me. Sort this out. The statement showing my salary deposit was emailed a while ago to **********
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 09:32
Official

Good day Singh2013,

Thank you for your posting.

I have received feedback from FNB Loans department, they have advised that all details had been changed accordingly. They have tried to contact you however you were not available, they have sent an email to you advising you of the changes.

Please confirm if you have received the email and if the changes had been done according to your instructions.

Regards,

Hello Pete Complaints

Naomi Petersen

*** (option one)