Pathetic service and no assistance business banking.

App**** for a business credit card after 8 months of trading, I was told telephonically they did not decline or approve the application it needed to be sent to the credit team for analysis in 2-3 days, thereafter I get called from FNB to tell me the exact same thing that it’s neither declined nor approved I just needed to wait, what type of service offering is FNB offering? Something can be declined or approved no inbetween, so basically FNB is saying they cannot assist, my account projects good turnover and personal status is good, and FNB is saying they are just not able to assist, whereas any other bank can,they advertise how excellent they are with business assistance but when it’s required of the bank they cannot assist. According to their Online requirements my business meets yet to no assistance from them.When the account was opened the consultant offered me a credit card and said in 6 months they will assist with funding.