Pathetic service and lack of competence!

From the 18th of July I have been going back and forth trying to reverse a debit order that was not authorized to debit my account. Since then I have been calling in going into the Florida branch filling in documentation following up via frustrating calls where I holding in for a consultant seems like forever. On the 20th of October the INCORRECT debit order was reversed leaving me in a situation with my insurance as a claim was paid out by them in June and fnb has now gone and reversed the debit incorrectly and without my authorization. Going back into the branch I am left with multiple frustrations as the consultant tells me she can not reforest my documentation as it will be duplicated and then holding on for a consultant on the phone for over 20minutes! I am appalled at the *********** staff and pathetic service I am met with each and every time! Needless to say I am still awaiting feedback on the matter after lodging complaints . I was promised a call yesterday with feedback and as expected yesterday came and went. Discovery bank shall surely be inheriting me as a client in the near future !