Pathetic Service and Incorrect information provided

I received my fnb connect SIM card on the 21/11/17. According to the information on my application my debit order date is the 25th. The debit order however attempted to go off on the 21st and as a result was unsuccessful. The incorrect in information I was provided with cost me R110 for the returned debit.

I then contacted the Fnb connect to find out how to remedy the situation. After much frustration with a totally *********** agent who was clearly thumbsucking the info I asked to speak to someone senior. I was assisted by Team Leader Randy, who I thought was very helpful. He advised that since my next debit order date is only the 25th December I can purchase a once of ultimate bundle to carry me through.. which I did.

Today, however, the debit order has gone off my account as well which means I have spent R1000 in total in 4days.

I again called Fnb connect to reverse one of the charges and spoke to Diana who was liasing with admin to see if they could assist. After numerous calls and an obscene time on the phone she said she would get back to me at 13h45. I have still not yet heard anything.

This is absolute disregard for client satisfaction. Should I not be given a refund I would like the SIM cancelled as I am still within my cooling off period. This is pathetic for a service received from Fnb.

Please can someone contact me with a solution!