Pathetic service and *****

Dear First National Bank I am writing to express my outrage and distress regarding the gross negligence I have experienced at the hands of First National Bank. While dealing with the physical and financial strain of a medical condition, I have been further victimized by identity theft facilitated by FNB's lax security measures.

Unbeknownst to me, a *****ulent account was opened in my name, utilizing my personal details. This account was used to obtain a Telkom contract, also in my name, with a phone number not associated with me. As a result, Telkom have attempted to debit the *****ulent account, leaving me with arrears of nearly R50,000.

The stress and anxiety caused by FNB's negligence have significantly impacted my health and well-being. I demand that this matter be rectified immediately. Specifically, I request that:

1. My credit record be cleared of all adverse listings resulting from FNB's errors. 2. A full investigation be conducted into the circumstances surrounding the *****ulent account opening. 3. Measures be taken to prevent such incidents in the future.

I expect a prompt response and resolution to this matter!!!

I have never had an FNB account in my life and after this I definitely never will and would definitely take to social media and the ombudsman for other people to know as well.