PATHETIC SERVICE AND DISRESPECTFUL SERVICE

Business banking absolute failure of service levels every single time. I have never had ONE interaction with my banker where he was able to assist from FNB save to say contact the the Help Desk which is a FACELESS entity that more often than not cannot help. Be that as it may I wrote s respectful message to the area manager and received a response as if she was my friend not a client. Addressing me by my first name when clearly I have addressed her as Ms ......., She only served to make more excuses for her team member. What I would like to know is if FNB staff are trained to talk down to their clients and use their first name? For me a sign of disrepect and second how is my RMB consultant ALWAY able to step in to solve any queries, or issues I have with FNB. Shows me that the RMB staff are able to assist and they have always addressed me with the appropriate level of respect. I demand an explanation. Branch Cresecent