Pathetic Service and Arrogance (FNB)

Dear FNB Team,

I am writing this email with great concern and frustration regarding the unexpected closure of my business account, which I have held and actively used for nearly three years.

The account was never dormant, although the business has experienced some financial challenges since the beginning of 2026. I was therefore shocked to receive an email informing me that my account had been closed and that I must contact FNB to open a new one. I did not receive any prior phone call or warning regarding this decision.This situation has placed my business under severe pressure, as I am currently expecting a significant payment from a client into this account. Opening a new account at this stage will cause major operational disruptions and financial strain.

I urgently request that the account be reinstated or reopened as a matter of priority. I would also appreciate a clear explanation for the closure and guidance on how this can be resolved immediately.

I have been a loyal FNB client for years and am deeply disappointed by how this matter has been handled. I trust that FNB values its clients and will treat this matter with the urgency and professionalism it deserves.

Please treat this as urgent and advise on the next steps as soon as possible.