Pathetic service, all the time

<p style="color: #555555;">On 4 Feb I cancelled my ****** credit card and ordered another one. The instruction, when asked which branch I'd like to collect from, was to send it to Portside. I was told that my card would be ready for collection in 3 to 5 working days. It's day 5 and I've heard nothing from FNB. I called to enquire only to be told that the card will be couriered, not sent to the branch as reauested. My frustration lies in the fact that a) I had a similar experience a little under a year ago which resulted in me eventually getting my cards 2 weeks later than promised (and at different times). The service then was so pathetic (non-existent actually) that I resorted to Twitter and miraculously received assistance within an hour. </p> <p style="color: #555555;">I spent over 20 mins on the phone this morning with 2 different people, neither of whom were actually of any assistance. The best was when operator 1 eventually transferred me to someone who, supposedly, could assist I had to go through the story and whole verification process again only to be told that he can only assist with cheque cards, not credit cards! I told him to send instructions for someone who will actually have answers to call me within the hour. The hour has come and gone and I'm reminded that I pay FNB ridiculous amounts of money each month, but when it comes to actually delivering some sort of service they're just not capable. I'm also intrigued as to where they intend couriering said card to. Capitec is a far more appealing alternative to putting up with this bull any longer. </p>