Pathetic service again FNB

I have a bond with FNB, A month ago my wife and I decide to access funds from my bond. A month later we still don't have any positive communication from FNB. The consultant is ***********, he keeps requesting the same documents. He goes on leave and I am expected to wait for him to return in order for my application to proceed. FNB are quick to give me unsecured debt, R150 000 credit card. Push me to sign as a private *** 000 loan available on my app but I must beg to get money that will actually help me. This bank does not have its clients interest at heart. I am also waiting for a call from their life policy department. The consultant went as far to say that I can't get a life policy with FNB because I am to fat. My BMI is too high. She was going to talk to her manager and come back to me, mind you this is for the same FNB bond.