Pathetic Service Again

After I logged a complaint about numerous service disasters by this bank, on top of that a ********** purchase was also made on my credit card while I was in possession of it. This never happened to me in my many years with ABSA. I then raised this with the bank, reference 136740. Then an agent requested documentation on Monday which I sent. Since then I've mailed him asking if anything else is still required from my side. After 2 days of mailing him he still didn't respond(Kelefetswe) . I also noticed he viewed my profile on Linkedin afterwards, is this appropriate?. But yet he cant respond to my mails.I called today to follow up as I was promised this will be resolved. I called at 16:00 today, and the consultant put me on hold for 8 minutes!!! I dropped the call since I'm dailing from my cell from Cape Town to a Jhb number; ***. He didn't have the decency to call me back! Definitely my biggest regret to switch my salary to this bank! You won't see my salary again! I'll take this matter further if this is not resolved.