Pathetic service again!

Pathetic service as usual from FNB! This time i had a debit order go off before the 1st and and as there was no money in that account (only on the last day is that account topped up for debit orders) the bank has charged a R220 fine. However, when money was deposited yesterday, i received an sms from FNB stating money was taken from that account. This morning however, i realised that FNB had charged me the R220 penalty fee. To make things worse the call centre agents are so full of s@#t and could not give a damn about customer service or their jobs! The calls always cut out too, which is so annoying! I bet now FNB will contact me and sort this out......sad it has to take a complaint though